The Urban Group (“we,” “our,” or “us”) operates across multiple jurisdictions, including Canada and the Middle East and North Africa (MENA) region. We are committed to protecting personal information in accordance with applicable data protection laws, including Canada’s PIPEDA and internationally recognized privacy standards.

1. Information We Collect

We may collect and process:

• Personal details such as name, email address, phone number, company name, and role

• Information submitted through contact forms, inquiries, or business engagements

• Technical data including IP address, browser type, device information, and usage data

• Communication records and correspondence

2. How We Use Information

We use personal information to:

• Respond to inquiries and evaluate potential partnerships

• Deliver and improve our services and operations

• Maintain business relationships and communication

• Ensure compliance with legal and regulatory obligations

3. Legal Basis for Processing

Where applicable, we process personal data based on:

• Consent provided by you

• Legitimate business interests, including communication and service delivery

• Legal or regulatory obligations

4. Cross-Border Data Transfers

Given our international operations, your information may be transferred and processed in Canada, MENA countries, or other jurisdictions where we or our service providers operate. We take reasonable steps to ensure appropriate safeguards are in place to protect your information.

5. Information Sharing

We do not sell personal information. We may share information:

• With trusted third-party service providers supporting our operations

• Within our affiliated entities under The Urban Group

• Where required by law, regulation, or legal process

6. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

7. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal information. While we strive to safeguard data, no system guarantees absolute security.

8. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or request deletion of your personal information

• Withdraw consent where applicable

• Request information about how your data is processed

To exercise these rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices or content.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.